Last updated: 1 July 2026 · Governed by the laws of India.
1. Who we are
Sevachat Technologies ("Sevachat", "we", "us") provides an AI WhatsApp receptionist service for salons and beauty businesses. This policy explains what personal data we collect, why, and the choices you have. It applies to our website, dashboard, and the WhatsApp/voice assistant ("Priya").
2. Data we collect
- Account & business data: owner name, email, phone, salon name, address, staff, services, working hours, pricing.
- Client & booking data (on behalf of the salon): client name, phone number, appointment history, and messages exchanged with Priya.
- Message & call content: WhatsApp conversations and, on eligible plans, voice-call audio/transcripts processed to answer and book.
- Usage & device data: log data, IP address, and analytics needed to run and secure the service.
- Payment data: handled by our payment processor; we do not store full card details.
3. How we use data
To provide the service (answer messages, book and remind clients), to operate billing, to provide support, to improve reliability and safety, and to comply with law. Priya's replies are generated with AI models using your salon's configured information.
4. Service providers we share with
We use trusted processors strictly to run the service, including WhatsApp/Meta and Twilio (messaging), our voice provider (calls), cloud hosting and database providers, our payment processor, and AI model providers. We do not sell your personal data.
5. Data controller & processor roles
For a salon's own client and booking data, the salon is the data fiduciary/controller and Sevachat acts as a processor on the salon's instructions. For account and website data, Sevachat is the controller.
6. Retention
We keep personal data for as long as the account is active and as needed to provide the service, then delete or anonymise it within a reasonable period, unless a longer period is required by law.
7. Your rights
Subject to India's Digital Personal Data Protection Act, 2023 and other applicable law, you may request access, correction, or erasure of your personal data, and withdraw consent. Salon clients should contact the salon; account holders can contact us using the details below.
8. Security
We use reasonable technical and organisational measures, including access controls and tenant isolation, to protect personal data. No system is perfectly secure, but we work to keep your data safe.
9. Changes & contact
We may update this policy and will post the new version here. Questions or requests: info@sevachat.com or via our Contact page.